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Customer Engagement

From sales and customer acquisition right through to customer care and retention, our suite of complementary services and technology satisfy even the most complex requirements.

Digital Marketing

Digital channels have taken the lead in influencing the customer experience. We get digital at Concentrix and can create, grow and manage this channel for you.

Sales

Concentrix can help you realize your maximum potential with our proven demand generation, digital enablement, sales and channel support, technology solutions, and sales execution services.

Technology Assets & Applications

Differentiation in today’s digital economy requires an intelligent, accelerated application and integration of modern technologies. Concentrix leverages channel extensions, optimized processes and cloud-based solutions to provide flexibility and agility in daily operations.

Process Optimization

We’re engaged in your business and invested in the outcomes. We welcome the opportunity to engage with you and become a strategic partner. Processes are the foundation of every business and have an impact on performance across critical areas and metrics.

End to End Services

Our Back Office services typically consist of the following type of administrative activities: Enrollment, Benefit Admin, Billing, Claims Life Cycle Management, Correspondences, Appeals and Provider Services.

Typical Front Office services include: Customer contact services, Provider contact services, Plan sponsor calls, Open enrollment calls, acquisition and retention services.

EDGE

We take a holistic approach to managing your processes and we will look for ways to bring innovation and increased results to your overall business. Concentrix has a demonstrated track record of helping clients transform their business through Process Innovation, Transformation, Continuous Improvement and Delivery Practitioners.

Continuous Improvement

We understand your drive for achievement of the performance metrics that govern our services, innovation and improve customer experience, quality and drive cost reduction. Our framework and programs are designed to provide evaluation, design and implementation of processes and tools that drive improvements for all elements.

Methodology

We partner with our clients with unflinching focus on quality. We provide a flexible approach centered on your unique business goals and work within existing processes and infrastructure. Our goal is to reduce process complexity, increase quality, visibility and control and achieve end- to-end organizational effectiveness and competitive advantage.

Analytics

To help you better understand and engage with your customers. We do this by embedding information-based insights into every process, decision and action.

 

Consulting

We focus our expertise in three service areas that target our clients’ business priorities:

Call us today at (800) 747-0583 or Email us at travel@concentrix.com

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