cnxpr

Concentrix: Best Practices—Thought Leadership

Staff Writer

Our Client Praises our Ergonomic and Assessment Innovations  

Travel in the Digital Age: The Omni-Channel Experience

Staff Writer

Intro Customer service in the travel industry used to mean a face-to-face conversation or a phone call with a customer who wanted to make a reservation. Now customers have their choice of options, and your company has multiple opportunities to…

knowing-your-customer

Knowing Your Customers – and Exceeding Their Expectations in Travel

Staff Writer

Personalized service drives higher conversion rates By Ashish Khullar, Account Management and Rajat Kotra, Global Analytics Offerings Assets Leader  Just as individual travelers can benefit from the experience of a savvy guide, so can travel companies. Prescriptive analytics can guide your agents…