Concentrix: Best Practices—Thought Leadership

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Our Client Praises our Ergonomic and Assessment Innovations  

Travel in the Digital Age: The Omni-Channel Experience

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Intro Customer service in the travel industry used to mean a face-to-face conversation or a phone call with a customer who wanted to make a reservation. Now customers have their choice of options, and your company has multiple opportunities to…


Knowing Your Customers – and Exceeding Their Expectations in Travel

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Personalized service drives higher conversion rates By Ashish Khullar, Account Management and Rajat Kotra, Global Analytics Offerings Assets Leader  Just as individual travelers can benefit from the experience of a savvy guide, so can travel companies. Prescriptive analytics can guide your agents…